Terms of Service

New Doors PH is a marketplace that connects guests with hosts offering short-term stays and event venues across the Philippines. We facilitate discovery, booking, payment, and communication. The accommodation itself is provided by the host, not by New Doors PH.

You must provide accurate information when creating an account and keep your login details to yourself. You are responsible for activity that happens under your account. We may suspend accounts involved in fraud, abuse, or repeated policy violations.

A booking request becomes a confirmed reservation when the host approves it. The total price shown at checkout includes the nightly rate, a 10% cleaning fee, and a 12% service fee. Payment is collected when the booking is placed. Accepted methods are GCash, credit and debit cards, and bank transfer.

Cancellations follow the policy published in our Help Center: full refund 7 or more days before check-in, 50% refund 3 to 6 days before, and no refund within 72 hours of check-in. If a host cancels a confirmed booking, the guest receives a full refund.

• Respect the property, its house rules, and its stated guest limit.
• Report damage honestly. Guests are liable for damage beyond normal wear and tear.
• Use the property only for the purpose booked. Unapproved events are grounds for immediate termination of a stay without refund.

• List properties accurately, including photos, amenities, and capacity.
• Honor confirmed bookings. Repeated host cancellations lead to delisting.
• Maintain the property in a safe, clean, and habitable condition.
• Comply with local regulations, permits, and tax obligations that apply to short-term rentals.

Reviews may only be left by guests who completed a stay. Reviews must be honest and based on first-hand experience. We remove reviews that contain harassment, personal data, or content unrelated to the stay, but we do not remove reviews merely for being negative.

We work to keep the platform accurate and available, but we are a marketplace, not the provider of accommodation. To the extent permitted by law, our liability for any claim related to a booking is limited to the total amount paid for that booking.

These terms are governed by the laws of the Republic of the Philippines. Disputes shall be brought before the proper courts of Taguig City, Metro Manila.

We may update these terms from time to time. Material changes will be announced on the platform before they take effect. Continued use of New Doors PH after changes take effect means you accept the updated terms.